Effective Date: 28th Jul 2025
Welcome to the official website of Diva World Explorers OPC Private Limited, registered at 43, Ashok Nagar, Agra – 282002, India (“Company”, “we”, “our”, or “us”). By accessing or using our website, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not access or use our website.
1. Use of Website
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use of this website by any third party. You must not misuse this website in any way, including hacking, spreading malware, or sending unsolicited promotional material.
2. Intellectual Property Rights
All content, trademarks, logos, text, graphics, images, software, and other materials on this website are the property of Diva World Explorers OPC Private Limited or its content suppliers and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or otherwise use the content without prior written permission.
3. Travel Services
The Company acts as a travel agent and arranges holiday packages, hotel bookings, flights, transfers, and other travel services through third-party vendors. All bookings are subject to availability and the terms and conditions of the respective service providers.
Note: – Prices and availability are subject to change without notice. – Booking confirmations are only valid once full payment is received and acknowledged. – We are not liable for cancellations, delays, or changes by third-party vendors.
4. Payments and Taxes
All payments must be made in accordance with the terms outlined during the booking. Taxes (GST/TCS) applicable under Indian law will be charged and collected. International payments must follow RBI and FEMA guidelines. Payment does not guarantee booking unless confirmed in writing.
5. Cancellation and Refund Policy
Cancellations and refunds are governed by the terms set by third-party service providers. The Company charges a service fee on top of vendor cancellation charges. Refunds (if any) will be processed within a reasonable period after deducting applicable charges.
6. Limitation of Liability
We make reasonable efforts to update and maintain the accuracy of information on this website. However, we do not guarantee the accuracy, completeness, or suitability of the information for any particular purpose. We are not liable for: – Any indirect, incidental, or consequential loss; – Delays or failure in performance caused by acts beyond our control (e.g., natural disasters, pandemics, government restrictions).
7. Third-Party Links
This website may include links to external websites. These links are provided for your convenience only. We do not endorse or take responsibility for the content, privacy policies, or practices of third-party sites.
8. Privacy Policy
Our use of your personal information is governed by our Privacy Policy. By using this website, you consent to the collection and use of information as described therein.
9. Amendments
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the site signifies your acceptance of the revised Terms.
10. Governing Law and Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Agra, Uttar Pradesh.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Diva World Explorers OPC Private Limited
43, Ashok Nagar, Agra – 282002, India
Email: contact@divatravelworld.in
Phone: 011-69320049
Refund and Cancellation Policy
Effective Date: 28th July 2025
Company Name: Diva World Explorers OPC Private Limited
Registered Office: 43, Ashok Nagar, Agra – 282002, India
1. General Terms
By booking travel services through Diva World Explorers OPC Private Limited (“Company”, “we”, “our”, or “us”), you agree to the terms and conditions of this Refund and Cancellation Policy.
2. Non-Refundable Bookings
Many bookings made through our platform or agents are strictly non-refundable. This includes but is not limited to: – Discounted or promotional fares – Visa services – Last-minute hotel/flight deals – Certain land packages booked with third-party vendors – Packages clearly marked “non-refundable” at the time of booking
In such cases, no refund will be provided under any circumstances, including cancellations, no-shows, or unused services.
3. Refundable Bookings
For services where refunds are applicable: – The cancellation request must be submitted in writing to our official email. – Refund amount will be determined based on the cancellation policy of the respective service provider (e.g., airline, hotel, DMC, cruise operator). – Our service fee is non-refundable and will be deducted in addition to vendor cancellation charges.
4. Refund Processing Timeline
If a booking qualifies for a refund: – Refunds will be credited within 21 working days from the date of written cancellation request or receipt of refund from the supplier—whichever is later. – Refunds will be issued via the original payment method or bank transfer, as per Company discretion.
5. Partial Services and No-Show
- No refund will be given for partially utilized services.
- No refund will be issued in case of no-shows, missed connections, or denial of entry due to visa/passport issues.
6. Force Majeure / Unforeseen Events
The Company shall not be liable for delays, cancellations, or modifications due to events beyond our control (natural disasters, strikes, pandemics, political unrest, government regulations). Refunds in such cases are subject to the policies of the respective service provider.
7. Amendment Fees
Any change to a confirmed booking may attract an amendment fee in addition to fare or rate difference and vendor fees. All amendment requests are subject to availability.
8. Contact for Cancellations & Refunds
For cancellation or refund requests, please contact:
Diva World Explorers OPC Private Limited
43, Ashok Nagar, Agra – 282002, India
Email: contact@divatravelworld.in
Phone: 011-69320049