Effective Date: 28th July 2025
Diva World Explorers OPC Private Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel-related services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information: – Full name, contact number, email address, postal address – Date of birth, passport number, or government ID (for bookings) – Payment details (limited to billing address, transaction ID; we do not store card details) – Travel preferences and history
B. Non-Personal Information: – Browser type, IP address, device type, operating system – Referring URLs, pages visited, time spent, and clickstream data
2. How We Use Your Information
We use the information we collect for the following purposes: – To process bookings and deliver travel-related services – To personalize your experience and send travel recommendations – To improve our website, services, and customer support – To send booking confirmations, invoices, and promotional offers – To comply with legal obligations (e.g., taxation, TCS compliance)
3. How We Share Your Information
We do not sell or rent your personal data. We may share your data with:
- Travel partners: Airlines, hotels, DMCs, visa providers, etc., to fulfill your bookings
- Payment processors: To securely handle online payments
- Regulatory bodies: When required under Indian law (e.g., GST, RBI compliance)
- Third-party service providers: Who assist with website analytics, email delivery, or customer support—under strict confidentiality agreements
4. Cookies and Tracking Technologies
Our website may use cookies to: – Improve functionality and performance – Track user behavior for analytics (e.g., Google Analytics) – Store user preferences
You can choose to disable cookies through your browser settings, but doing so may limit your access to certain website features.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.
6. Data Retention
We retain your personal data as long as necessary to provide services and for legal compliance, accounting, or reporting purposes. When no longer needed, we securely delete or anonymize the data.
7. Your Rights
You have the right to: – Request access to or correction of your personal data – Withdraw consent for promotional communications – Request deletion of your data (subject to legal requirements)
To exercise your rights, contact us at the details below.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or security of these external websites. Please review their privacy policies before providing personal data.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child has submitted personal information, we will delete it promptly.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the website after such changes indicates your acceptance.
11. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy, please contact:
Diva World Explorers OPC Private Limited
43, Ashok Nagar, Agra – 282002, India
Email: contact@divatravelworld.in
Phone: 011-69320049
Terms and Conditions
Effective Date: 28th Jul 2025
Welcome to the official website of Diva World Explorers OPC Private Limited, registered at 43, Ashok Nagar, Agra – 282002, India (“Company”, “we”, “our”, or “us”). By accessing or using our website, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not access or use our website.
1. Use of Website
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use of this website by any third party. You must not misuse this website in any way, including hacking, spreading malware, or sending unsolicited promotional material.
2. Intellectual Property Rights
All content, trademarks, logos, text, graphics, images, software, and other materials on this website are the property of Diva World Explorers OPC Private Limited or its content suppliers and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or otherwise use the content without prior written permission.
3. Travel Services
The Company acts as a travel agent and arranges holiday packages, hotel bookings, flights, transfers, and other travel services through third-party vendors. All bookings are subject to availability and the terms and conditions of the respective service providers.
Note: – Prices and availability are subject to change without notice. – Booking confirmations are only valid once full payment is received and acknowledged. – We are not liable for cancellations, delays, or changes by third-party vendors.
4. Payments and Taxes
All payments must be made in accordance with the terms outlined during the booking. Taxes (GST/TCS) applicable under Indian law will be charged and collected. International payments must follow RBI and FEMA guidelines. Payment does not guarantee booking unless confirmed in writing.
5. Cancellation and Refund Policy
Cancellations and refunds are governed by the terms set by third-party service providers. The Company charges a service fee on top of vendor cancellation charges. Refunds (if any) will be processed within a reasonable period after deducting applicable charges.
6. Limitation of Liability
We make reasonable efforts to update and maintain the accuracy of information on this website. However, we do not guarantee the accuracy, completeness, or suitability of the information for any particular purpose. We are not liable for: – Any indirect, incidental, or consequential loss; – Delays or failure in performance caused by acts beyond our control (e.g., natural disasters, pandemics, government restrictions).
7. Third-Party Links
This website may include links to external websites. These links are provided for your convenience only. We do not endorse or take responsibility for the content, privacy policies, or practices of third-party sites.
8. Privacy Policy
Our use of your personal information is governed by our [Privacy Policy]. By using this website, you consent to the collection and use of information as described therein.
9. Amendments
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the site signifies your acceptance of the revised Terms.
10. Governing Law and Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Agra, Uttar Pradesh.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Diva World Explorers OPC Private Limited
43, Ashok Nagar, Agra – 282002, India
Email: contact@divatravelworld.in
Phone: 011-69320049
Refund and Cancellation Policy
Effective Date: 28th July 2025
Company Name: Diva World Explorers OPC Private Limited
Registered Office: 43, Ashok Nagar, Agra – 282002, India
1. General Terms
By booking travel services through Diva World Explorers OPC Private Limited (“Company”, “we”, “our”, or “us”), you agree to the terms and conditions of this Refund and Cancellation Policy.
2. Non-Refundable Bookings
Many bookings made through our platform or agents are strictly non-refundable. This includes but is not limited to: – Discounted or promotional fares – Visa services – Last-minute hotel/flight deals – Certain land packages booked with third-party vendors – Packages clearly marked “non-refundable” at the time of booking
In such cases, no refund will be provided under any circumstances, including cancellations, no-shows, or unused services.
3. Refundable Bookings
For services where refunds are applicable: – The cancellation request must be submitted in writing to our official email. – Refund amount will be determined based on the cancellation policy of the respective service provider (e.g., airline, hotel, DMC, cruise operator). – Our service fee is non-refundable and will be deducted in addition to vendor cancellation charges.
4. Refund Processing Timeline
If a booking qualifies for a refund: – Refunds will be processed within 21 working days from the date of written cancellation request or receipt of refund from the supplier—whichever is later. – Refunds will be issued via the original payment method or bank transfer, as per Company discretion.
5. Partial Services and No-Show
- No refund will be given for partially utilized services.
- No refund will be issued in case of no-shows, missed connections, or denial of entry due to visa/passport issues.
6. Force Majeure / Unforeseen Events
The Company shall not be liable for delays, cancellations, or modifications due to events beyond our control (natural disasters, strikes, pandemics, political unrest, government regulations). Refunds in such cases are subject to the policies of the respective service provider.
7. Amendment Fees
Any change to a confirmed booking may attract an amendment fee in addition to fare or rate difference and vendor fees. All amendment requests are subject to availability.
8. Contact for Cancellations & Refunds
For cancellation or refund requests, please contact:
Diva World Explorers OPC Private Limited
43, Ashok Nagar, Agra – 282002, India
Email: contact@divatravelworld.in
Phone: 011-69320049